Monday, June 18, 2018

STOP PRESS - Direct2florist - you've done it again!!

DIRECT2FLORIST is delighted to announce that it has just won the Feefo Gold Trusted Service Award for 5 years in a row!

This follows another year of excellent customer reviews received from verified purchasers.  Direct2florist has a massive 40,000 reviews so far and their service rating is currently over 96% - highlighting the winning formula Direct2Florist offers.

The Feefo Gold Service Award is an independent seal of excellence that recognises businesses who deliver exceptional customer service and products, as rated by real customers.

Simon Stirling, Managing Director of Direct2florist said . . . . .

'We are extremely proud to receive this award for the fifth year running.  Customer reviews are so important to the success of a business and to be consistently rated so highly by our online customers is a fantastic achievement.  Only the best services are accredited with the Gold Award - it's very difficult to get accreditation and it's only achievable thanks to the highest standard flowers and service provided by member florists.  The reviews come from verified customers so can't be fudged or faked.in any way.  This success is purely down to the high levels of skill, care and professionalism of Direct2florist's talented member florists'.


ABOUT THE AWARD 

Created by Feefo, the Gold Trusted Service Accreditation is awarded to businesses that use Feef to collect genuine ratings and reviews for their service and products.  This badge of honour remains unique as all the awards are based purely on the interactions with verified customers.  The customer reviews are then collated by the Feefo review platform, with the accolades being awarded based upon performance.

Simon continued - 
'Everyone here would like to say a huge thank you to our customers for taking the time to review our service and products after purchasing from our website.  These customer reviews help us to continually learn and improve, while also helping other customers to make an informed purchase decision'.

Andrew Mabbutt, CEO at Feefo said 'The Trusted Service Award has always been about recognising those companies that go the extra mile.  Once again we have seen many incredible businesses using Feefo to its full potential to provide truly memorable experiences for their customers - and rightly being awarded with our most prestigious accreditation.  I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018'

If you are looking for flowers, the top member countries with Direct2florist are:-

United Kingdom
Ireland
Australia
New Zealand
United States of America
Cyprus
Canada
Spain

Here at The Florist Tree we are proud of our independent Feefo Review rating of 99.19% represented by 136 reviews 
http://www.direct2florist.com.au/the-florist-tree-f296608/#review

Sunday, June 17, 2018

What is the Direct2Florist Movement?

About Direct2florist - the crusade to look after the flower buying public in Australia

The business of sending flowers is a surprisingly murky world full of secret commission and a serious lack of consumer control but this is not the case when sending flowers through Direct2florist.

A family owned and operated company in the UK, set up in February 2007 by florists, crystalised the idea to give customers value for money with a transparent business model giving consumers a direct connection with professional florists, to wherever in the world flowers needed to be delivered.

Florists were fed up with high commissions being taken by what are now called in the industry, 'Order Gatherers', (on-line internet call centres who take your order, deducting a large commission and distributing  to real florists to execute at a far lesser value), with customers unaware this was happening.  So in a crusade to give flower senders value for money, florist2florist, a network of like minded independent florists, exchanged orders for delivery in the UK without the customer losing any of the order value.

With florists receiving all of the money from an order, bigger floral designs for customers were being delivered and unsurprisingly, the business model grew, with a demand from customers for a website where customers could order on-line directly to the shop which would be creating and delivering the flowers.  Direct2Florist were happy to oblige and now there are in excess of 3,500 florists in 14 countries all working to the Direct2florist philosophy of offering:-

100% of the flower value of an order being delivered to the customer

Enough customer control to be able to select a particular shop where individual products and prices are displayed and with real customer reviews

The opportunity to deal directly with a real florist over the internet

The promise that the only fee paid to Direct2florist is the transmission fee, which is a contribution to website operation and promotion.

Direct2florist has revolutionised the way flower senders in Australia can order floral gifts, as a result of a different approach of putting the customers first and is the reason why Direct2florist continues to grow.

 ☆☆☆☆☆  Star ratings by customers

Customers are hugely important to your chosen florist and the star rating system ensures that the florist will do everything possible to keep customer goodwill.  After every order, the customer is asked to rate the florist out of five, with the option to add a comment.  With the rating review made public, it's in the interest of the florist to ensure every order is as close to perfect as possible every time.  After all, one bad order can harm a reputation and the good news is that the review system is managed by Feefo, an independent company collecting genuine customer feedback.

Direct2florist alternative approach

 Unlike other floral order gathering services where the prices are set for every location in a country, without local supply fluctuations and cost of delivery being taken into account, Direct2florist allows florists to set their own prices, ensuring better value for money and lower prices from the get-go.  With the customer receiving full value flowers, without commission being deducted, it's easy to see how Direct2florist is confident that it offers unbeatable value for consumers.

So, in summary - why go direct?

The customer can:-
Choose the executing florist
Get better value for money
Experience super service

Unbeatable Value -
Because size matters and you should get as many blooms possible for your money. at Direct2florist there is no middle man commission taken.

Local Experts around the World
The Direct2florist system connects the consumer with talented local florists who are members of the international network who are all ready and waiting to deliver that special floral delivery.

Same day international delivery
By connecting the consumer directly with local florists, your flowers arrive sooner.  It also means same day delivery is possible, even on the other side of the planet. That's the beauty of going direct.

Real Customer Reviews
Direct2florist invites every customer to submit a star rating and review for their chosen florist.  That means you can select a florist having read, real unbiased reviews.

The Direct2florist Guarantee
With Direct2florist 100% of the money you pay for your flowers goes to the florist - guaranteed, which means they can deliver bigger bouquets and arrangements every time, making your delivery extra special.